Terms and Conditions & Cookie Policy

Terms and Conditions of Sale Definition and Interpretation

The company means Eco Green Manure Ltd – Registration number: 14802289

Registered Address: Orchard View Fulstow Top, Fulstow, Louth, Lincolnshire, United Kingdom, LN11 0XT

Trading Address: Orchard View Fulstow Top, Fulstow, Louth, Lincolnshire, United Kingdom, LN11 0XT

The customer means any individual or business contracting with the company for the supply of products or services.

Delivery means delivery by the company or any subcontractor employed by the company directly or indirectly.

These conditions may only be modified by a variation in writing signed by a director. By purchasing our products via our website or contacting Eco Green Manure Ltd, it will be taken as agreement to these terms and conditions of sale.

 

1. Products & Services

  • Natural Variations: Products are supplied by approximate volume. Because compost is a natural material, its visual appearance, characteristics, and moisture content will be subject to slight natural variations.
  • Quality & Fitness: We make every effort to ensure our products meet our descriptions. However, we provide no warranties or guarantees regarding exact visual consistency or fitness for a specific, unstated purpose.
  • Usage & Plant Liability: We provide general guidance on effective product use. We accept no liability for the failure of plants, crops, or turf, nor for damages resulting from improper application.
  • Ingestion Warning: Our products are strictly not for human or animal consumption. We accept no liability for illness, injury, or death resulting from the ingestion of our products.
  • Ownership & Storage: Ownership and risk pass to you upon delivery and payment. We are not liable for any incidents, accidents, or injuries resulting from how the products are stored or handled after delivery.
  • Quantity Advice: Any quantity calculators or advice we offer are estimates based on your measurements. You are fully responsible for ordering the correct amount. We do not refund surplus products, and any requested collections of over-ordered stock will incur a collection charge.
  • Returns & Support: Returns are accepted only if the product is demonstrably out of specification. You must report any quality issues or complaints in writing to info@ecogreencompost.co.uk within 30 days of delivery. We will respond to all inquiries within 48 hours.

2. Dispatch & Delivery

  • Delivery Timescales: Once an order is confirmed, we will make every effort to dispatch and deliver your products within the agreed timeframe. However, delivery times are estimates only. We accept no liability for any financial losses, costs, or damages incurred due to late delivery.
  • Inaccurate Information: If a delivery fails or is delayed because you provided inaccurate, vague, or ambiguous delivery information, you will be liable for all additional transport and administrative costs incurred.
  • Safe Access & Drop-off Points: We aim to deliver to your preferred location, but all deliveries are strictly subject to safe and legal vehicle access. Full details on our vehicle sizes and delivery restrictions can be found at www.ecogreencompost.co.uk.
  • Property & Vehicle Damage: Drivers will follow your delivery instructions where safe to do so. We accept no liability for damage to your property if the driver is acting under your direct instructions. Furthermore, if our vehicle becomes stuck, damaged, or delayed while manoeuvring under your instruction, you will be liable for all recovery, repair, and waiting-time costs.
  • Failed Deliveries & Redelivery: If we or our delivery contractors cannot gain safe access to the delivery location as agreed, additional charges will apply. In these cases, you will be liable for the original delivery fee plus any redelivery or return-to-base haulage costs.
  • Unattended Kerbside Drops: If you cannot be contacted at the time of delivery, and it is safe and legal to do so, the driver reserves the right to leave the products at the kerbside. Once left, the items become your sole responsibility and liability.
  • Unloading Equipment: You are responsible for ensuring that appropriate unloading facilities and equipment are available if required. We accept no liability for product damage, personal injury, or incidents that occur during the unloading process once offloaded from the vehicle tail-lift or bed.
  • Damaged, Shorted, or Missing Items: You must inspect your order immediately upon receipt. Any visible transit damage to the packaging, pallets, or small bags should be noted on the delivery driver’s paperwork. Any claims for damaged, split, missing, or shorted bags must be reported to us in writing at info@ecogreencompost.co.uk within 48 hours of delivery. Clear photographic evidence of the split or damaged bags as they arrived is required before a refund or replacement can be processed. Minor cosmetic damage or negligible spillage that does not impact the usable volume of the product does not qualify as damage.

3. Cancellations, Returns & Order Amendments

  • Your Right to Cancel: You have the right to cancel your order at any time from the moment you place it up to 14 days after delivery. If you cancel within this timeframe, a full refund for the cost of the goods will be issued.
  • Order Amendments: Orders can only be changed or amended prior to dispatch. Once an order has left our depot, no amendments can be made, and it must be treated as a standard return.
  • How to Cancel or Amend: To change or cancel an order, you must immediately email info@ecogreencompost.co.uk with the subject line “Urgent Order Amendment/Cancellation”. Please include your order number and full name.
  • Post-Dispatch Charges: If you cancel or amend your order after the goods have already been dispatched from our warehouse, you will be liable for all carriage, haulage, and return transport costs incurred.
  • Condition of Goods for Return: To receive a full refund upon cancellation, all small bags (40L 50L & 60L) must be returned unopened, undamaged, completely unused, and in their original packaging.

4. Privacy & Data Protection

  • Data Compliance: We process all personal data in strict accordance with the UK GDPR and the Data Protection Act 2018.
  • Marketing Opt-Out: If you no longer wish to receive marketing emails from Eco Green Manure Ltd, you can opt out at any time by clicking the ‘unsubscribe’ link in any email, or by replying to the marketing email directly to request removal.
  • Payment Security: We do not store or have access to any customer credit or debit card details. All transactions are securely processed through our authorized, PCI-compliant third-party payment gateways.
  • Information Sharing: We will never sell or rent your personal information to third parties. Your data is only shared with our trusted delivery partners strictly to fulfill your order.

5. Cookie Policy

  • What Are Cookies: Cookies are small text files placed on your device to collect standard internet log and visitor behaviour information. They help our website function efficiently and improve your shopping experience.
  • How We Use Cookies: We use cookies to keep track of items in your shopping basket, remember your preferences, process checkouts securely, and analyse website traffic using anonymous analytics tools.
  • Types of Cookies Used: We utilise strictly necessary cookies (essential for browsing and purchasing), functional cookies (to remember your preferences), and performance/analytics cookies (to understand how visitors interact with our website).
  • Managing Cookies: You can set your browser not to accept cookies, or manage your preferences via our website’s cookie consent banner. However, disabling essential cookies may prevent parts of our e-commerce shop from functioning correctly.